Always make sure you have the latest firmware version installed on your Roadie. Some errors you might be having can be resolved by updating Roadie's firmware.
If Roadie 2 or Roadie Bass become unresponsive (frozen), and a hard reset doesn't bring it back to normal, navigate to your Roadie's settings in the app and perform a factory reset.
P.S. The factory reset will erase all your data from the app and Roadie.